PROJECT OVERVIEW
CEVA teams partnered with an award-winning used-car online-auction-platform to offer an outstanding B2B single car delivery experience.
Our customer's business challenges
Due to the Covid crisis, our customer was looking for a contactless delivery solution and enhanced agility to ensure end-customer satisfaction.
The company requested CEVA:
- To offer a single car delivery option on its website
- To guarantee reliable contactless deliveries (1,500/year on average) in Germany
- To enhance customer experience
TRANSFORMATION STORY
How CEVA ensured an agile and secure delivery experience during the covid crisis
- Design and deployment of the digital solution
- Iframe included into the website to order single car delivery
- On-demand delivery date
- Real time tracking from order to delivery
- ePOC & ePOD
- Physical solution set up
- Collection with inspection from the customer’s compound
- Single car contactless delivery to B2B dealers: D+7 Average Transit time
TANGIBLE RESULTS
95%
On time delivery
4.4/5
End-customer satisfaction rate
- Easy and quick implementation of the delivery option into its website
- Full visibility & transparency
- Reliability & agility
WHY CEVA
- In-depth expertise in the used-car and mobility markets
- End-to-end visibility
- Small car carrier fleet and quality experienced drivers for last mile deliveries
- End customer satisfaction rating
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