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Business-case-FVL

Accelerating the development of the Europe’s leading electric car subscription company in the UK

The full “phygital” Logistics solution for mobility ensured 100% visibility and reliability for end-customers

PROJECT OVERVIEW

The Europe’s leading digital platform for buying all-inclusive electric car subscription online is the first in the UK to enable drivers to swap the vehicle they are driving on-demand via an app. It manages the entire user experience, including its own keyless entry software and dedicated fleet and charge points.

 

Our customer's business challenges

The Group is rapidly developing its electric fleet (700 EV) which is expected to double in the next 6-12 months. in this context of fast-evolving business, Customer experience represents a key differentiator.

The company requested CEVA:  

  • To deliver an end-to-end seamless customer experience (delivery and swap)   
  • To accelerate EV deployment into its fleet  
  • To provide cost efficiency with Business Process Automation  
  • To provide agility and proximity  

TRANSFORMATION STORY

How CEVA has accelerated the development of business with a full “Phygital” logistics solution for mobility 

  • Full solution set up and deployment in < 1 week  
  • Bespoke EV mobility conversion for the new EV: fitment of black boxes (telematics units)  
  • B2C Single car collection & delivery with an end-customer rating: 700 home deliveries/semester 
  • B2C Vehicle swap with end-customer rating 
  • Pickup and delivery points into our secure sites  
  • Digital Vehicle inspection at pickup and delivery  
  • In-life smart repair operations with digital authorization of work  
  • De-fleeting for onward selling (includes the removal of black box fitments and imaging of vehicles) 
  • A unique digital platform to order and track all operations and manage the authorization of work for repair 
FVL-Business-case1

TANGIBLE RESULTS

rating-icon
END-CUSTOMER RATING
4.5/5
tracking-icon-visibility
VISIBILITY
100%
  • One stop shop experience from new car preparation to de-fleeting  
  • Business acceleration with a quick to deploy solution (Cloud SaaS platform) 
  • Reliability and end-customer satisfaction 
    • Quality of the repair thanks to a multi-brand experienced people into the workshops  
    • Security for their vehicles whilst not being used 
  • Cost efficiency  

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